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Careers

Straumann

Order Management Representative - Full Time

Location: United States, Andover
Employer: Straumann
Job Type:

Job Description

About us

Straumann partners with passionate people who fit in with the agile dynamics of our size-for-success company. People at Straumann appreciate the opportunity to shape the future and create impact. Encouraging leadership and inspiring ideas from our people have guided us through our proud history of pioneering innovations.


Your tasks

Position Summary
Manages large and sometimes complex orders, promotional programs, purchase and price agreements, and other order-related tasks, such as 3rd party financing with a high rate of efficiency and accuracy.


Job Responsibilities

This position is responsible for, but not limited to, the following:

  • Sets up new accounts and maintains customer master data in SAP.
  • Handles all order-based transactions (quotes, order placement, 3rd party financing, extended payment terms, etc.
  • Administers established Marketing promotions and initiatives, such as the Strategic Customer Programs, Rebate Agreements, etc. within the parameters and with required approvals as documented in the program work instructions.
  • Works closely with the Sales Organization to ensure timely and effective management of expiring agreements (such as Discount Price Agreements, Rebate Agreements, Consignment Agreements, etc.).
  • Reviews and releases orders through the eShop/Warranty tool as well as orders pending approvals or Purchase Orders.
  • Answer incoming phone calls in a professional, timely manner.
  • Coordinate and ensure quarterly counts for consignment inventory.
  • Act as a liaison between the customer, Straumann, and its selected finance companies to secure Purchase Orders for 3rd party financed orders.
  • Utilize CRM in accordance with various work instructions and to collect customer feedback.

 

Your profile

Minimum Qualifications

  • Minimum 2 years customer service experience.
  • Proficiency in SAP Sales & Distribution (SD) module.
  • Some college preferred.
  • Excellent attention to detail.
  • Excellent communication and follow up skills.
  • A demonstrated ability/desire to build relationships and support the outside sales force.
  • Ability to thrive in high paced, time sensitive, team environment.
  • Proven ability to exercise good judgment.
  • Strong record of reliability is essential.
  • Excellent organizational skills and the ability to multi-task effectively.
  • Detail oriented and minimal error rate.
  • Computer literacy in Microsoft Windows and/or Lotus Notes.


 

Apply now

Contact Information

Straumann
, Andover
Phone:
Fax:
E-Mail:
Internet:

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