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Eleven tips for success in your dental clinic Part II: CAPS & CLIMB

Photograph: (Geralt/PixaBay)

Tue. 14. February 2017

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Today, I will share with you the knowledge I have gained within the past 25 years of managing and evolving my clinic so you can always be one step ahead and avoid mistakes I have made in the past. The third very important tip that I am going to share with you today in order to be and remain successful at your clinics is how to regain your power.

We learn a lot of things during our studies in the dental schools. We learn how to make the best fillings with great contours and biocompatible materials; how to treat a tooth that needs a root canal therapy, but do we really learn anything on how to find the best employee that will make our life and daily routine easier?

Firstly we should make a job analysis by listing the CAPS of the candidate. If we do not take the time to complete this process, we will not know from the beginning exactly what we are looking at and by this we will increase the risk of making the wrong choice.
If, for example, we go to the supermarket without our shopping list, what will we end up doing? We will most probably buy unnecessary things or even forget the things that we went in the beginning there for. My point here is that when we decide that we need to hire an employee we should know upfront what we are looking for, otherwise we might make mistakes that will cost us money and time!

Let’s have a look now what does CAPS stand for:
Capacities: The mental and physical abilities required to do the job. How smart and how strong (physically capable) must the successful applicant be?
Attitudes: such as customer service, orientation, team player, reliability, honesty, willingness to follow rules, problem-solving, loyalty, safety-consciousness, ability to follow through—Imagine having a receptionist who, although she is doing the job without a mistake, complains about everything all the time. Is that a person that you would love to have as part of your team?
Personality: traits such as competitiveness, assertiveness, attention to detail and sociability—Also search whether the person will manage his or her personality to get the job done, since as social scientists declare about 60 per cent of our personality traits are inherited and most of them are set by age nine. In other words: personality can’t be taught and it doesn’t change much over time.
Skills: Expertise required to do the job—Skills are the easiest job requirements to identify. We could do that by asking the candidate to perform certain tests. For example, if we are trying to find a receptionist we could ask her to translate an article, or through role playing to check how she responds in certain scenarios.

Have always in mind the quote ‘we hire them for the skills but we fire them for their attitudes’!

So finally we found our A-star employees and now what do we have to do in order to keep them?
The fourth very essential tip of today’s article that I would love to share with you is the different ways that we can use to retain our A-star employees.

Apply CLIMB to retain your team!

Now let’s explain a little what does exactly the acronym CLIMB stands for:
Challenge: Studies have shown that the main reason that our employees resign is that they are dissatisfied with their tasks. That’s why we should give them challenging duties to accomplish. And what will the result be? They will feel useful and they will find it difficult to leave from a job that offers them different and unique experiences.
Loyalty: Be human with your employees and do not be afraid that you will lose your power. Show interest in their problems and lay back in times that they cannot handle any more pressure.
Investment: Invest time and money to them so they will feel appreciated. During my lectures I get regularly the question that we reward them by giving them bonus and still they are not motivated enough, what shall we do? My answer here is that you must renew your reward system regularly.

Sometimes you can give them cash (as bonuses) or maybe you can offer them other kind of incentives, like buying them a free trip for vacation on Christmas, for example. Research has proven that the more powerful and effective incentives are the ones that are specific, tangible and non-cash.

Also please remember to ‘Reward not the best in sales but the best’ A major mistake that we usually do is to only reward the ones that bring money to our clinics. Instead we should reward the best in our practices, the ones that are completing their tasks in excellence unconditionally to what this task is.
Measurement: Conduct a fair performance appraisal every six months.
Building: Demonstrate your commitment to them by showing them opportunities of career development.

During the next issue we will analyse two new tips that will reveal new opportunities and potential of our dental clinics. Till then, remember that not only are you the dentist in your clinic, but you are also the manager and the leader.

You can always send me your questions and request for more information and guidance at:
dba@yiannikosdental.com or via our Facebook account.

Looking forward to our next trip of business growth and educational development!

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Fig. 1a: Preoperative view of the maxillary anterior restorations. Frontal facial smile photograph. (All images: Dr Miloš Ljubičić)

Tue. 21. July 2026

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Digital dentistry has transformed restorative and aesthetic treatment. Technologies such as intra-oral scanning, digital smile design and chairside manufacturing allow clinicians to deliver precise, minimally invasive and efficient care. Of particular relevance, 3D printing enables the same-day fabrication of indirect restorations with favourable aesthetic and mechanical properties. This clinical case report presents the replacement of old resin composite veneers using a digital workflow and chairside 3D printing. The treatment was completed in a single visit and followed minimally invasive principles, patient-centred planning and adhesive dentistry protocols.

Patient presentation

A female patient presented with dissatisfaction with her existing composite veneers in the maxillary anterior region. The restorations showed wear, marginal irregularities, chipping and discoloration, adversely affecting her smile and self-confidence (Figs. 1a–g).

The patient requested a natural-looking, durable and aesthetically pleasing solution, preferably without significant tooth reduction. During the initial consultation, she emphasised the importance of preserving her natural tooth structure and completing the treatment in as few visits as possible owing to professional commitments.

Fig. 1b: Preoperative view of the maxillary anterior restorations. Extra-oral close-up smile view showing the aged composite veneers.

Fig. 1b: Preoperative view of the maxillary anterior restorations. Extra-oral close-up smile view showing the aged composite veneers.

Fig. 1c: Preoperative view of the maxillary anterior restorations. Incisal view.

Fig. 1c: Preoperative view of the maxillary anterior restorations. Incisal view.

Fig. 1d: Intra-oral frontal view with the teeth apart.

Fig. 1d: Intra-oral frontal view with the teeth apart.

Fig. 1e: Intra-oral frontal view with the teeth in intercuspation.

Fig. 1e: Intra-oral frontal view with the teeth in intercuspation.

Fig. 1f: Left lateral intra-oral views with the teeth in intercuspation.

Fig. 1f: Left lateral intra-oral views with the teeth in intercuspation.

Fig. 1g: Right lateral intra-oral views with the teeth in intercuspation.

Fig. 1g: Right lateral intra-oral views with the teeth in intercuspation.

Clinical examination and diagnosis

A comprehensive diagnostic assessment was conducted. This included intra-oral and extra-oral photographic documentation, clinical examination of the hard and soft tissue, periodontal evaluation, occlusal analysis and assessment of the existing restorations.

The existing composite veneers exhibited marginal discoloration, surface roughness, chipping and inadequate anatomical form. No secondary caries or pulpal pathology was detected. The periodontal tissue was healthy, probing depths were normal and there were no signs of inflammation.

Occlusal analysis confirmed stable intercuspation and the absence of premature contacts. Temporomandibular joint function was considered to be within normal limits, and the patient reported no history of pain or dysfunction. Based on these findings, the case was considered suitable for conservative veneer replacement using a digital workflow.

Treatment planning

After the diagnostic phase, a detailed treatment plan was formulated. The main objectives in replacing the old composite veneers were to preserve as much enamel as possible, improve aesthetics and surface texture, maintain functional occlusion and complete the treatment in a single visit.

Several restorative options were discussed with the patient, including conventional laboratory-fabricated ceramic veneers and chairside digital restorations. After reviewing the advantages, limitations, treatment duration and costs, the patient opted for a chairside digital approach using 3D printing. Informed consent was obtained, and expectations regarding shade, shape and the final outcome were discussed in detail.

Tooth preparation

The existing composite veneers were carefully removed using fine-grit diamond burs under magnification. Minimal preparation was performed in accordance with enamel-preserving principles. The preparation design included light facial reduction of 0.3–0.5 mm, rounded line angles and light chamfer finishing lines. The preparation was limited primarily to the previously restored areas. The aim was to maximise the enamel bonding surface and thereby support long-term adhesion and clinical longevity.

Digital impression and smile design

After tooth preparation, the teeth were cleaned and isolated. A digital impression was acquired using an intra-oral scanner, producing high-resolution digital models and eliminating the need for conventional impression materials. The digital files were transferred to smile design software, where planning was performed. Tooth proportions, incisal edge position, smile line, midline alignment, buccal corridor, gingival symmetry and facial harmony were evaluated and optimised.

A digital smile design and virtual restorative design were generated to simulate the proposed restorations (Figs. 2a & b). The virtual preview was presented to the patient to visualise the anticipated outcome. Minor modifications were incorporated based on the patient’s feedback, particularly regarding tooth length and contour. This collaborative approach increased patient involvement and improved treatment predictability.

Fig. 2a: Digital planning of the proposed maxillary anterior veneers. Digital smile design based on the patient’s smile and intra-oral scan data.

Fig. 2a: Digital planning of the proposed maxillary anterior veneers. Digital smile design based on the patient’s smile and intra-oral scan data.

Fig. 2b: Digital design of the six maxillary anterior veneers and evaluation of tooth form, tooth proportions and occlusal relationships.

Fig. 2b: Digital design of the six maxillary anterior veneers and evaluation of tooth form, tooth proportions and occlusal relationships.

Fabrication of veneers

The six veneers were fabricated chairside for the maxillary anterior teeth using the Midas 3D-printing system (SprintRay). A high-translucency ceramic-filled resin (Crown HT, SprintRay) was selected for its favourable mechanical properties and aesthetic performance (Fig. 3a). Shade A1 was chosen to achieve a bright yet natural appearance consistent with the patient’s facial features and complexion.

Printing and post-processing

The restorations were nested and oriented in the printing software, and supporting structures were generated automatically (Fig. 3b). Printing of the restorations was completed in under 10 minutes, after which the veneers were removed from the capsule/platform (Figs. 4a & b), washed in isopropyl alcohol and polymerised in the NanoCure curing unit (SprintRay). Post-processing required approximately 15 minutes. The veneers were evaluated for thickness and fit (Figs. 4c–e). Each restoration was inspected under magnification to evaluate marginal integrity, fit accuracy, surface texture, shade consistency and the presence of structural defects. The veneers demonstrated good surface quality, marginal accuracy and internal adaptation. Minor adjustments were performed where necessary before finishing and polishing the restorations.

Fig. 3a: Material selection and print preparation. Crown HT Shade A1 capsule positioned in the Midas 3D-printing system.

Fig. 3a: Material selection and print preparation. Crown HT Shade A1 capsule positioned in the Midas 3D-printing system.

Fig. 3b: Print preparation in the SprintRay software.

Fig. 3b: Print preparation in the SprintRay software.

Fig. 4a: Post-printing evaluation and finishing. Printed veneers immediately after fabrication, still attached to the capsule/platform and covered with residual resin before cleaning.

Fig. 4a: Post-printing evaluation and finishing. Printed veneers immediately after fabrication, still attached to the capsule/platform and covered with residual resin before cleaning.

Fig. 4b: Post-printing evaluation and finishing. Printed veneers immediately after fabrication, still attached to the capsule/platform and covered with residual resin before cleaning.

Fig. 4b: Post-printing evaluation and finishing. Printed veneers immediately after fabrication, still attached to the capsule/platform and covered with residual resin before cleaning.

Fig. 4c: Veneer before support removal and finishing.

Fig. 4c: Veneer before support removal and finishing.

Fig. 4d: Thickness evaluation as part of post-printing quality control.

Fig. 4d: Thickness evaluation as part of post-printing quality control.

Fig. 4e: Six maxillary anterior veneers before finishing and polishing.

Fig. 4e: Six maxillary anterior veneers before finishing and polishing.

Try-in procedure

Before cementation, a clinical try-in was conducted. The printed veneers were seated on the prepared teeth using a glycerine-based try-in paste where needed to simulate the final cementation result (Figs. 5a–c). Fit, emergence profile, proximal contacts, shade match, translucency, overall smile harmony, phonetics and patient comfort were evaluated. The patient reported a high level of satisfaction with the aesthetic outcome and approved the restorations for definitive placement.

Figs. 5a–c: Clinical try-in of the printed veneers to assess fit, emergence profile, proximal contacts and overall morphology before adhesive cementation.

Figs. 5a–c: Clinical try-in of the printed veneers to assess fit, emergence profile, proximal contacts and overall morphology before adhesive cementation.

Fig. 5b

Fig. 5b

Fig. 5c

Fig. 5c

Adhesive cementation protocol

The veneers were bonded according to a protocol intended to support retention and long-term stability. The internal surfaces were cleaned with isopropyl alcohol and silanised according to the manufacturer’s instructions. The tooth surfaces were cleaned with pumice. The enamel was etched with phosphoric acid (Fig. 6a), thoroughly rinsed and dried (Fig. 6b), and a bonding agent was applied according to the manufacturer’s instructions (Fig. 6c).

A light-polymerised resin cement was selected for optimal colour stability. The cement was applied to the veneers, which were then seated under controlled pressure. Excess cement was removed using micro-brushes and dental floss. The resin cement was polymerised through each veneer with a high-intensity curing light from multiple directions to ensure complete polymerisation.

Fig. 6a: Tooth surface preparation before adhesive cementation. Acid etching of the enamel.

Fig. 6a: Tooth surface preparation before adhesive cementation. Acid etching of the enamel.

Fig. 6b: Tooth surfaces after enamel conditioning.

Fig. 6b: Tooth surfaces after enamel conditioning.

Fig. 6c: Tooth surfaces after application of the bonding agent.

Fig. 6c: Tooth surfaces after application of the bonding agent.

Occlusal adjustment and finishing

After cementation, occlusal stability was carefully evaluated in static and dynamic occlusion. Minor adjustments were made to eliminate premature contacts and ensure harmonious guidance. Final polishing was performed using diamond-impregnated rubber polishers and polishing pastes. This step enhanced surface smoothness and gloss and plaque resistance.

Outcome and follow-up

The definitive restorations demonstrated good marginal adaptation, natural translucency, harmonious tooth proportions, stable occlusal contacts and high surface gloss. The patient reported an immediate improvement in smile confidence and comfort. Functional evaluation confirmed a balanced occlusal relationship and the absence of interferences (Figs. 7a–c).

Fig. 7a: Immediate outcome after chairside replacement of the maxillary anterior composite veneers. Frontal facial smile photograph.

Fig. 7a: Immediate outcome after chairside replacement of the maxillary anterior composite veneers. Frontal facial smile photograph.

Fig. 7b: Extra-oral close-up smile view showing improved tooth proportions, surface texture and shade integration.

Fig. 7b: Extra-oral close-up smile view showing improved tooth proportions, surface texture and shade integration.

Fig. 7c: Incisal view.

Fig. 7c: Incisal view.

Postoperative instructions included proper oral hygiene techniques, the use of non-abrasive toothpaste, avoidance of excessive occlusal loading and regular professional check-ups. At the two-week follow-up, the periodontal tissue remained healthy and no complications were observed. The restorations showed stable integration with the surrounding dentition and soft tissue (Figs. 8a–e).

Fig. 8a: Two-week follow-up of the six maxillary anterior veneers. Intra-oral frontal view with the teeth apart.

Fig. 8a: Two-week follow-up of the six maxillary anterior veneers. Intra-oral frontal view with the teeth apart.

Fig. 8b: Intra-oral frontal view with the teeth in intercuspation.

Fig. 8b: Intra-oral frontal view with the teeth in intercuspation.

Fig. 8c: Right lateral intra-oral views with the teeth apart showing the veneer morphology and integration with the adjacent dentition.

Fig. 8c: Right lateral intra-oral views with the teeth apart showing the veneer morphology and integration with the adjacent dentition.

Fig. 8d: Left lateral intra-oral views with the teeth apart showing the veneer morphology and integration with the adjacent dentition.

Fig. 8d: Left lateral intra-oral views with the teeth apart showing the veneer morphology and integration with the adjacent dentition.

Fig. 8e: Occlusal view showing palatal adaptation of the veneers and integration within the arch.

Fig. 8e: Occlusal view showing palatal adaptation of the veneers and integration within the arch.

Discussion

This case highlights the potential advantages of integrating 3D printing into chairside restorative dentistry. Compared with conventional laboratory workflows, digital fabrication:

  • can reduce treatment time;
  • enhance patient comfort;
  • allow immediate review and adjustment;
  • improve cost-efficiency; and
  • support predictable treatment planning.

The minimally invasive approach preserved enamel, which is an important factor for durable bonding. Digital smile design also improved communication between the clinician and the patient, helping align expectations with the planned outcome.

Ceramic-filled printable restorative materials can offer favourable strength and aesthetic properties for veneer applications in selected cases. Proper case selection, strict adherence to bonding and post-processing protocols, and regular follow-up remain essential for long-term success.

Conclusion

This clinical case demonstrates that chairside replacement of composite veneers using a digital workflow and 3D-printing technology can be a reliable and efficient treatment option in selected cases. Through careful diagnosis, conservative preparation, digital planning and precise fabrication, aesthetic and functional outcomes can be achieved in a single visit. The integration of digital dentistry and adhesive principles allows clinicians to deliver patient-centred, minimally invasive and predictable restorations, addressing current demands for efficiency and excellence in aesthetic dentistry.

Editorial note:

This article was published in 3D printing–international magazine of dental printing technology Vol. 6, Issue 1/2026.

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